Before the year wraps up...

Hi there,

Before inboxes go quiet and calendars fill up with holiday plans, we wanted to send one last note for the year.

Don't worry… Nothing to recap. Nothing to predict.
Just a few things that actually worked, a couple of ideas worth trying, and one story that stuck with us.

Consider this your final 60-second read of the year.

Three real wins from the week

✦ Klarna reduced support load by knowing when not to reply

Klarna isn’t trying to answer every ticket faster.
Instead, AI helps decide which issues actually need a human right now and which can wait, be grouped, or resolved automatically.

The win:
Faster resolutions and less burnout.
AI didn’t replace support, it protected attention.

✦ Linear shipped faster by not AI-ifying everything

Linear experimented with AI internally, but didn’t rush features out.
They used AI in one place only: summarising context inside existing workflows.

The win:
The team moved faster without adding complexity.
AI made work calmer, not noisier.

✦ A YC startup closed pilots faster by qualifying buyers upfront

Instead of using AI to write sales emails, this team used agents to analyse inbound leads who’s serious, why they might buy, and what problem they’re trying to solve.

The win:
Better conversations. Fewer calls. Higher close rates.

Two “Try this” Agentic workflow ideas

#1: The Context-First Prep Agent

Use PrepBrief before meetings, reviews, or decisions.

It pulls past docs, notes, and threads, then gives you a one-page brief:
what’s going on, what’s risky, and what still needs thinking.

Why it works:
You start aligned instead of catching up.

#2: The Edge-Work Cleanup Agent

Use ClearDeck to remove the admin noise around your creative work.

It helps with sorting inputs, drafting follow-ups, flagging blockers, and cleaning messy data.

Why it works:
Your time goes into decisions and creativity, not housekeeping.

One story worth stealing this week

A founder skipped the inbox and landed on TechCrunch.

Instead of cold-emailing an investor, Moe Levine (CEO, Tadabase) ran Google ads targeting the investor’s name, knowing he tracked mentions through alerts and a call followed.

What happened next wasn’t planned but it worked.
Ryan Hoover noticed the ad, tweeted about it, and that caught Mark Suster’s attention.
Then a TechCrunch write-up.

The takeaway:
In a noisy world, effort is still a signal people notice.